Effective Date: August 3, 2026

At DUO SEVEN, we are committed to providing a smooth and reliable delivery experience for our customers. This Shipping Policy explains our shipping methods, processing times, delivery expectations, and procedures for shipping-related issues.

1. Shipping Availability

Currently, DUO SEVEN ships exclusively within the United States.

We are unable to provide shipping services to locations outside the United States at this time.

2. Order Processing Time

After your order is successfully placed, our team will prepare your order for shipment.

• Order processing time: 1–3 business days

Processing time includes order verification, product preparation, and packaging.

Please note that processing time does not include shipping transit time.

Once your order has been shipped, you will receive shipping confirmation and tracking information when available.

3. Shipping Options and Delivery Times

We offer the following shipping options:

Standard Shipping (Free)

• Shipping fee: Free

• Estimated delivery time: 10–15 business days

Standard shipping is automatically available for all eligible orders.

Expedited Shipping

Customers may choose expedited shipping at checkout for faster delivery.

• Additional shipping fee: $7

• Estimated delivery time: 6–10 business days

Expedited shipping time refers to transit time after the order has been processed and shipped.

4. Tracking Information

Once your order has been shipped, we will provide tracking information when available.

Please note that tracking updates may take some time to appear after your package has been handed over to the carrier.

If you have questions regarding your shipment status, please contact our customer service team:

Email: service@duoseven.com

5. Shipping Delays

While we work hard to ensure timely delivery, shipping times may occasionally be affected by circumstances outside of our control, including:

• Carrier delays;

• Weather conditions;

• Holidays;

• Customs or transportation issues;

• Other unexpected events.

We appreciate your understanding if delays occur due to these circumstances.

6. Lost, Damaged, or Missing Packages

At DUO SEVEN, we want you to receive your order safely.

If your package is lost, damaged during transit, or arrives with shipping-related issues:

• You do not need to bear any loss or additional cost;

• Please contact us as soon as possible;

• We will review the situation and provide an appropriate solution.

Depending on the circumstances, we may arrange:

• A replacement shipment; or

• A full refund.

To help us resolve the issue quickly, please provide:

• Order number;

• Description of the issue;

• Photos of the damaged package or product (if applicable).

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect information is provided and the order has already been shipped, we may not be able to modify the shipment.

If an order cannot be delivered due to incorrect customer-provided information, additional shipping costs may apply for reshipment.

Please contact us as soon as possible if you notice an error in your shipping information before your order is shipped.

8. Contact Us

If you have any questions regarding your order or shipping, please contact us:

DUO SEVEN

Email: service@duoseven.com

Thank you for choosing DUO SEVEN. We appreciate your trust and are committed to delivering high-quality products and a reliable shopping experience.