Effective Date: August 3, 2026

At DUO SEVEN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information that identifies you or relates to your activities.

Personal Information You Provide

We may collect the following information when you:

• Create an account;

• Place an order;

• Subscribe to our services;

• Contact customer support;

• Subscribe to marketing communications.

This information may include:

• Full name;

• Email address;

• Phone number;

• Shipping address;

• Billing address;

• Order information;

• Payment information;

• Customer service communications;

• Any information you voluntarily provide to us.

2. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address;

• Browser type;

• Device information;

• Operating system;

• Pages visited;

• Time spent on our website;

• Website interactions;

• Referral sources.

This information helps us improve our website performance, user experience, and marketing effectiveness.

3. How We Use Your Information

We may use your personal information for the following purposes:

To Process Orders

We use your information to:

• Process and fulfill your purchases;

• Deliver products to you;

• Process payments;

• Send order confirmations and updates;

• Provide customer support.

To Improve Our Services

We may use information to:

• Improve our website;

• Develop new products and services;

• Understand customer preferences;

• Analyze website performance.

Marketing Communications

With your consent, we may send you:

• Product updates;

• Promotional offers;

• Special discounts;

• News about DUO SEVEN.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in our emails.

4. Payment Information

Payments are processed through secure third-party payment providers.

DUO SEVEN does not directly store your complete credit card information.

Payment providers may collect and process payment information according to their own privacy policies.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

• Keep our website functioning properly;

• Remember your preferences;

• Analyze website traffic;

• Measure advertising performance;

• Provide relevant advertisements.

These technologies may be provided by third-party services such as:

• Google Analytics;

• Google Ads;

• Meta/Facebook advertising tools;

• Other marketing and analytics providers.

You may control cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Advertising and Remarketing

We may work with third-party advertising partners to display advertisements that may be relevant to your interests.

These partners may use cookies or similar technologies to:

• Measure advertising performance;

• Understand website activity;

• Provide personalized advertisements.

You may manage your advertising preferences through the settings provided by these advertising platforms.

7. How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary to operate our business, including with:

Service Providers

We may share information with trusted third-party providers that help us:

• Process payments;

• Fulfill and ship orders;

• Provide customer support;

• Maintain our website;

• Analyze website performance;

• Support marketing activities.

These providers may only use your information to provide services on our behalf.

Legal Requirements

We may disclose information if required to:

• Comply with applicable laws;

• Respond to legal requests;

• Protect our rights, property, or safety;

• Prevent fraud or misuse of our services.

8. Shipping and Fulfillment Information

To deliver your orders, we may provide necessary information to shipping and fulfillment partners, including:

• Customer name;

• Shipping address;

• Email address (when required for delivery notifications);

• Order details.

This information is used only for order fulfillment purposes.

9. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services;

• Complete transactions;

• Meet legal obligations;

• Resolve disputes;

• Enforce our agreements.

When information is no longer needed, we will delete or anonymize it where appropriate.

11. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information;

• Request correction of inaccurate information;

• Request deletion of your personal information;

• Opt out of marketing communications;

• Withdraw consent where applicable.

To make a privacy request, please contact us using the information below.

12. Children's Privacy

Our products and website are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with the revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: service@duoseven.com

Thank you for choosing DUO SEVEN. We appreciate your trust and are committed to providing you with quality products and excellent customer service.